Complaints Management

Customer happiness is paramount to our business; all of our activities and actions are to ensure that our customers receive the finest possible service. Despite our best efforts, there could be instances where the bank falls short of customer expectations leading to dissatisfaction on the part of customers.

In such rare and unfortunate instances, the customer may raise the complaint through phone, email, letter, or in person at the branch counter. BOK International has robust complaint management process whereby all complaints are investigated, reviewed independently, root cause identified, and necessary remedial action taken where necessary.

In addition the Customer may also report about any fraud incidence related to their accounts.

If you wish to make a complaint or report a fraud incidence related to your Abu Dhabi accounts, please contact us at via email at